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What do you need to know?

Teeth whitening kit

Teeth whitening kit

What comes in the kit?

Our Teeth Whitening Kit is perfect if you’re starting out with HiSmile as it includes everything you need to get started with your applications. Your kit will include: 1 x LED light & mouth tray, 3x gels and a shade guide to monitor your progress!

How many times do I have to use the kit to get results?

The kit will give you 6-9 applications (2-3 applications per syringe). We recommend applying every day (consecutively) for the first 6 applications, then follow on with our Gel (Refills) for one application weekly to maintain your results.

How much gel do I use?

We recommend using 1/4 of the syringe on the top and 1/4 on the bottom of the mouth tray (1/2 syringe total). If you do find this is too much just reduce the amount of gel slightly until you feel comfortable with your applications. 

What are the ingredients?

Sodium Bicarbonate, Sodium Chlorite, Citric Acid, Aloe Leaf Juice, Pomegranate Seed Extract, Chamomile Flower Extract, Glycerol, Propylene Glycol, Deionized water, Carbomer, Xanthan Gum, Menthol.

Can I share my kit with a friend or partner?

For hygiene reasons we recommend keeping your HiSmile LED light & mouth tray all to yourself. You can of course share the gels, however, for maximum results it’s best to use the full course as directed.

Can I use the kit with braces?

We recommend waiting until your braces are removed before starting out with our Teeth Whitening Kit. In the meantime, our Toothpaste and Mouthwash are perfect for those with braces!

What age do I need to be to use the kit?

Our kit is recommended for ages 12 years and up. If you are under the age of 18 we recommend getting parental consent before purchasing any HiSmile products online.

Can I use the kit if I have a retainer?

With the addition of Sodium Bicarbonate to our teeth whitening gel, a high PH level is maintained, meaning that our gel is not acidic and shouldn’t cause any harm to your retainer. We recommend consulting with your Dentist prior to using HiSmile regarding any concerns you may have. A full a list of our ingredients are listed above.

Does the Kit whiten my caps or veneers?

Unfortunately, our formula only removes stains and whitens natural teeth.

Does the kit work on crooked teeth?

Yes! Our teeth whitening kit is still suitable for teeth of all shapes and sizes. We just recommend applying a small portion of gel directly to the teeth as well as the mouth tray before application. The mouth tray is made from a soft flexible rubber that fits comfortably to the shape of your mouth and teeth.

Our teeth whitening pen are also great for those hard to reach places!

Can I use HiSmile if pregnant or breastfeeding?

We recommend consulting with your Doctor prior to using HiSmile regarding any health concerns you may have. The full list of ingredients are listed above.

Coconut Whitening Mouthwash

Coconut Whitening Mouthwash

How does it work?

Our Coconut Mouthwash is the perfect whitening blend combining the ancient technique of oil pulling and infused with our gentle blend of Sodium Bicarbonate.

It also helps remove the plaque from your teeth, keeps your gums healthy and your breath smelling fresh! Oil pulling also extracts toxins and dirt from your mouth, boosting your immune system and eliminating bad breath. By swishing once every two days you are keeping your gums clean and healthy.

Does it taste like coconut?

Yes! If you love the taste of coconut, then you’ll love this.

Help! My mouthwash is hard.

Coconut oil will naturally solidify in colder temperatures. Simply run the tube under warm water to return your mouthwash back to its liquid state.

What are the ingredients?

Coconut oil and sodium bicarbonate.

How long do I keep it in my mouth for?

We recommend swishing the coconut mouthwash around for at least 2 minutes.

How much of the tube do I use?

We recommend using approximately 1/3 of the tube for each use.

Whitening Toothpaste

Whitening Toothpaste

Does the toothpaste whiten your teeth?

Our night formula was designed to remove stains and whiten teeth.

What’s the difference between the Day and Night formula?

The Day Toothpaste is designed to prevent stains from occurring and the Night Toothpaste is designed to remove stains and whiten teeth.

Can I purchase the Day or Night tubes separately?

Our Toothpaste is formulated to be used as a two-step process. For maximum results, we recommend using both the morning and night formula in conjunction with each other. They are not sold separately.

Can I purchase the toothpaste as a 'one-time' purchase?

Our Whitening Toothpaste is only available through our reoccurring monthly subscription service.

What does it taste like?

Both our Day and Night Toothpaste’s have been infused with peppermint oil, giving it a fresh peppermint taste.

What are the ingredients?

Day: Copernica Cerifera (Carnauba) Wax, Aloe Barbadensis Leaf, Calcium Carbonate, Potassium Chloride, Magnesium Carbonate, Sodium Saccharin, Dicalcium Phosphate Dihydrate, Sodium Benzoate, Sodium Lauroyl Sarcosinate, Glycerin (Vegetable), Sorbitol, Aqua, Hydrated Silica, Cellulose Gum, Menthol, Flavour, Peppermint Oil.

Night: Activated Charcoal, Bentonite Clay, Aloe Barbadensis Leaf, Citrus Grandis (Grapefruit) Seed Extract, Perilla Ocynoides Seed Extract, Calcium Carbonate, Potassium Chloride, Magnesium Carbonate, Sodium Saccharin, Dicalcium Phosphate Dihydrate, Sodium Benzoate, Sodium Lauroyl Sarcosinate, Glycerin (Vegetable), Sorbitol, Aqua, Hydrated Silica, Cellulose Gum, Menthol, Flavour, Peppermint Oil.

Teeth Whitening Pen

Teeth Whitening Pen

How many uses does the pen have?

You should get approximately 30+ uses out of each Teeth Whitening Pen.

How does it work?

HiSmile's Teeth whitening Pen is the perfect partner to the Teeth Whitening Kit. Ideally used for those hard to reach places and perfect for those with a busy schedule looking to maintain their results.

The gel won't come out my pen?

Just twist the base of the Teeth Whitening Pen clockwise until you begin to see the whitening gel coming out of the top. If you continue to have trouble, please email us at help@hismileteeth.com.

How long do I leave the gel on for?

We recommend leaving the whitening gel on your teeth for approximately 30 minutes. Once the time is up, just simply rinse your mouth out with water.

Gels (Refill Pack)

Gels (Refill Pack)

What are Gel Refills?

Our Gel (Refill Packs) are for when you have completed the initial 6-day application process and are now into the maintenance stage of HiSmiling! The refill pack comes with 3 gel syringes; no LED device is included. We recommend using your HiSmile once a week to maintain your results.

How many applications do I get out of each pack?

Each Gel Refill pack will give you approximately 6-9 applications (2-3 applications per syringe).

Do I need the LED light & Mouth tray too?

Yes, you will need the LED light & mouth tray to HiSmile correctly. If this is your first time using HiSmile, our Teeth Whitening Kit is the best option and has everything you need to get started. You can purchase this product here - https://hismileteeth.com/products/teeth-whitening-kit

How much gel do I use?

We recommend using 1/4 of the syringe on the top and 1/4 on the bottom of the mouth tray (1/2 syringe total). If you do find this is too much just reduce the amount of gel slightly until you feel comfortable with your applications. 

Led Light & Mouth Tray

Led Light & Mouth Tray

Does this come with any whitening gels?

The LED Light & Mouth Tray does not come with any gel syringes. This is only the device itself. If you’re also needing to purchase the gel syringes our Teeth Whitening Kit is the best option and has everything you need to get started. You can purchase this product here - https://hismileteeth.com/products/teeth-whitening-kit

Can I purchase the mouth tray separately?

The LED Light & mouth tray comes together as a set and unfortunately we don’t sell the mouth tray separately.

My LED light won’t turn on!

Remove the plastic tab from under the batteries. Reinsert both batteries with the writing facing up and turn on. If you continue to have trouble, please email our customer care team at help@hismileteeth.com and we will be more than happy to assist you further.

What batteries does the LED light take?

The LED light takes 3V coin batteries (CR2450). You can find replacement batteries in your local supermarket, chemist or department store.

Shipping

Shipping

Where do you ship to?

We ship to every corner of the globe!

Shipping services

All Australian orders are sent via Australia Post and will have the option of either FREE Standard Shipping (5-8 business days), or Express Shipping (1-2 business days). All orders placed before 9:00am AEST (Monday-Friday) will be dispatched same day.

How do I track my order?

Your order can be tracked via the link in your shipping confirmation email. If you’re having trouble viewing this, please email us at help@hismileteeth.com.

Billing & Payments

Billing & Payments

Do you offer any payment plans?

We currently offer Afterpay to all of our Australian customers.

What payment methods do you accept?

We accept Visa, MasterCard and PayPal.

Product Subscriptions

Product Subscriptions

What is your subscription service?

Our subscription service means you receive a new supply of Toothpaste, Gels, Mouthwash or Pen, delivered to your door each month. The payment will be deducted from your nominated account automatically and the shipment will be posted off as soon as the payment is successful. 

You’re able to skip payments where needed and adjust which products you are receiving or cancel any time.

How do I get the first month free?

All new subscribers are eligible to receive their first month free! Simply go to the subscription section of our website and select which products you wish to be subscribed to. After proceeding to the checkout you will be prompted to create your account to manage your subscription. Once you proceed to the checkout the most expensive subscription item will automatically be deducted from your total and is yours free of charge! All upcoming monthly payments will be automatically deducted from your nominated account at the full price.

How do I add products to my current subscription?

Simply login to your account and navigate to the manage subscription page. You can easily update your subscription here.

Can I change the frequency of my payments?

Simply login to your account and navigate to the manage subscription page. You can update the frequency of your delivery every month, second or even third month.

How do I register my account?

When you purchase your subscription online, you will be prompted to create your account just as you hit checkout. Or you can just go to the sign in tab and do it there.

How do I cancel my account?

You can simply cancel your account by navigating to the manage subscription area in your account. We believe that everyone should have a positive HiSmile experience, so if this is not the case, please email us at help@hismileteeth.com and we would love to help where we can.

Results / Reviews

Results / Reviews

Where do I share my results?

Share your before & after photos on Instagram by using #hismileresults. Once you’ve posted, email us a screen shot of your results along with your original order number and we will provide you with a code to claim a free Teeth Whitening Pen!

Visit @hismileresults for all of our customers results

She took everything, with the smile! 🍚 @hismileteeth #HiSmile #smile #teethwhitening #90sbaby

Treat Yourself @hismileteeth #hismileteeth #hismile#teethwhitening #teethwhiteningkit

Smiling girls are the prettiest girls 👑 @hismileteeth #hismile #teeth#teethwhitening #smile

White teeth Time 👄❤@hismileteeth gotta have my teeth sparkly for filming this week #hismile

Keeping my smile extra white with @hismileteeth 👄

Visit our HISMILE page on youtube for video reviews.